|
|
|
| Q.
|
How
do I make my room reservation ? |
| A.
|
To make reservations, please
use our Secured Online Reservation Form available
on this website. Please ensure that you furnished
all the required information as specified on the
Reservation Form. |
| |
|
| Q.
|
When
I submit my reservation form, where does my request
go? |
| A. |
It will go to our Reservation
Department. |
| |
|
| Q.
|
How
long will it take the Hotel to respond to my reservation
request? |
| A.
|
Within 24 hours and not later than 36 hours. |
| |
|
| Q.
|
How
long will it take the Hotel to respond to my reservation
request? |
| A.
|
Within 24 hours and not
later than 36 hours. If you do not receive your respond
with 36 hours, please e-mail back to us at maxcarry@tm.net.my |
| |
|
| Q.
|
I
don't have 24 hours to wait for confirmation.
What can I do? |
| A.
|
You may e-mail to us at
maxcarry@tm.net.my
or the e-mail available on the website. |
| Q. |
What
happen if after 36 hours we do not receive any
respond from you? |
| A. |
As you are aware this booking
is via online and there are many possible factor
that your reservation does not reached us may
be due to server’s error or due to some other
technical problem. Please e-mail back to us at
maxcarry@tm.net.my
to enquire about your reservation. |
| Q.
|
How
do I know my reservation is confirmed? |
| A. |
When you received our acknowledgement
via the e-mail or fax within 24 hours and not
later than 36 hours. Reservations are deemed secured
if guaranteed with credit card or a prepaid Cash
Deposit into the hotel's Bank Account. |
| Q. |
What
do I need upon checking-in ? |
| A. |
If you are given a confirmation number please quote it during
checking-in and if you do not it would be advisable
to print out the confirmation letter and bring along. |
| |
|
| Q.
|
After
filling up and submission of my Reservation Form
how do I know if my reservation is confirmed? |
| A.
|
Within 24 hours and not
later than 36 hours, you will be contacted by e-
mail informing you on the status of your reservation. |
| Q. |
How
do you respond back to us on our confirmation ? |
| A. |
We shall be responding back to you
via e-mail. We do not call or we do not fax to you unless
requested to do so. Please ensure that you furnish to
us an accurate e-mail address/es. |
| |
|
| Q.
|
We
seem to unable to locate your telephone number
on this website ? |
| A.
|
This website and the rates
displayed on this website are specially formulated
for Internet Booking Only. Guest that calls in
at the hotel shall not be entitled to our Internet
Promotional Rates. This is the reason why we do
not furnish Telephone contact. |
| Q. |
What
happens if I encounter problem with my reservation
upon checking-in? |
| A. |
It
is advisable for you to quote your confirmation
number if you were given one but if you were not,
it would be advisable for you to print out the
confirmation letter and bring along. |
| Q. |
What
do I need upon checking-in ? |
| A. |
If you are given a confirmation
number please quote it during checking- in and
if you do not it would be advisable for you to
print out the confirmation letter and bring along. |
| Q. |
How
far ahead should I make the reservations? |
| A. |
At
least 72 hours before arrival date. |
| Q. |
Is
it advantages for us to book early ? |
| A. |
Yes
it would as most of the time we are always fully
booked. In order not to get disappointed please
make your booking as early as possible. |
| Q. |
During
the reservation I gave my credit card details
but upon checking in I decide to pay cash. Is
this possible ? |
| A. |
Yes
this is possible. We do not collect payment online.
We do not deduct from your credit until you arrive
at the hotel/resort, the credit card details is
merely to guarantee your reservation only. You
may pay cash upon check in instead. |
| Q. |
What
are the means for us to guarantee our booking ? |
| A. |
To guarantee
your booking we would request for your credit card details.
For those without credit card details we would instruct
then to make a cash deposit into the house’s bank
account. Please indicate in the Reservation Form that
you wish to pay by Cash. |
| |
|
| Q. |
Which
would you prefer us to use to guarantee our reservation,
by Credit Card or Cash Deposit ? |
| A. |
Depending
where you are from, if you are from Overseas we
would prefer Credit Card due to the troublesome
procedures of having to go to the nearest compatible
banks to make the cash deposit. To make your reservation
and confirmation process easier and faster we
would prefer Credit Card. |
| Q. |
If
we do not have a Credit Card can we make our reservations
via your Online Reservation Form and what are
the procedures ? |
| A. |
Yes
you can make your reservations via our Online
Reservation Form. The procedures would be as follows.
You are to fill up our Online Reservation Form
and please indicate to us that you are paying
by Cash. We shall give you further instruction
on how to make your Cash Deposit into our hotel/resort
Bank Account during the confirmation stages. |
| Q. |
Do
you collect payment during the Reservation stages
? |
| A. |
No
we do not collect payment during the reservations
stages. During reservation stage we need your
credit card details for the main reason to guarantee
your reservation. |
CANCELLATION POLICY
| Q. |
How do I change
or cancel my reservations ? |
| A. |
Through
the telephone, facsimile or e-mail. Please specify
your Confirmation Number, Name, Hotel/Resort,
Check In Date and Check Out Date. We would prefer
by e-mail as it is faster to do so. |
| Q. |
What
is you hotel/resort's Cancellation Policy and
what are the penalty if we defaulted ? |
| A. |
Our
Cancellation Policy and Penalty Charges if any,
are contained within this website either on the
Accommodation or Room & Rates or Promotional
Packages Page. Please look for these information
within this site. |
| Q. |
What credit card types are accepted for
guarantee/deposit or payment at your hotel/resort
? |
| A. |
Any major credit card is
acceptable here. |
| Q.
|
Do
your hotel/resort accept Visa Electron Card ? |
| A. |
No we do not accept Visa
Electron Card. |
| |
|
| Q.
|
When
do I have to include my credit card number? |
| A. |
When you fill up our Secured
Online Reservation Form to guarantee your reservations. |
| |
|
| Q.
|
Is
it safe to use my credit card? |
| A. |
Yes, Our Secured Online
Reservation Forms are encrypted. |
| |
|
| Q.
|
Why
do you need my credit card number and expiry date? |
| A. |
To
guarantee the reservation during peak period or
late arrival. |
| Q.
|
Based
on the rates offered on your website, is it possible
for us to ask for special discount ? |
| A. |
Rates portray on this website
are our Internet Promotional Rates. It is the
discounted rates meant for Internet booking only.
Only bookings made via this website are entitled
to these Internet Rates. |
| Q.
|
What
about special discounts? |
| A. |
No discount will be given
based on these Internet Promotional Rates. Please
look for our Promotional Packages if any. It would
be cheaper. |
| Q.
|
We
are Airlines Staffs, are we entitled to Airlines
Rates? |
| A. |
We do not have rates for
Airlines staffs, please make booking through your
respective airlines for rates accorded to the
respective airlines if any. Our rates are Promotional
Internet rates. |
| Q.
|
We
are Malaysian Government Staff, are we entitled
to special rates ? |
| A. |
No. Our rates are special
Internet Promotional rates. Please check with the
respective department if there are any special
rates accorded to Malaysian Government staffs. |
| Q. |
We
are Government Employees of a Foreign Government, are
we entitled for a special rates ? |
A.
|
No. We do not have any special rates
for Government Employees from a foreign government. |
| |
|
| Q.
|
What
are the check-in & checkout times for a room? |
| A. |
Check-in time is 2.00 p.m
and check out time is at 12.00 p.m. |
| |
|
| Q.
|
What
is the earliest time I can check-in into the hotel
room ? We will be arriving at the hotel/resort
early in the morning? |
A.
|
Our normal Check-In time
is 2.00pm. Our earliest Check-In time is 12.00 noon.
Early check-in are subject to availability of
rooms. |
| |
|
| Q.
|
Do
you have Baby Cot ? |
| A. |
Yes we have baby cot and
we provide baby cot free of charge. Please enquire
at the reception upon check-in. |
| Q.
|
We
will be arriving at 5.00 am in the morning, if
we check-in at this time, do you consider this
as 1 night? |
| A. |
Yes. Our new day starts
at 6.00 am. |
| Q.
|
Our
flight home is at 12.00 am, we would like to check
out late at 8.00pm, What is your rate for late
check out? |
| A.
|
The normal room rates available
on the website applies. |
| Q.
|
We
will be arriving at the Hotel at roughly around
3.00am, so can we check in at that time? |
| A.
|
Yes, but you shall be charged
in accordance to the rates shown on this website.
Please indicate in your reservation form your
arrival time. |
| Q.
|
We
are aware that your check out time is 12.00 noon
but due to our late flight, we wish to stay on
until 3.00pm. Is this chargeable ? |
| A.
|
Late check out until 3.00
pm are usually not chargeable but is always subject
to availability of rooms. Please indicate in your
reservation form as we may be able to accommodate
your request free-of-charge if room are available. |
| Q.
|
We
are aware that your check in time is at 2.00 pm,
but we would like to check in at 10.00 am, is
this chargeable ? |
| A.
|
Early Check in are usually
not chargeable but is always subject to availability
of rooms. Please indicate in your reservation
form as we may be able to accommodate your request
free-of-charge if room are available. |
| Q.
|
What are the directions to the Hotels? |
| A.
|
Our location map is available
on our location webpage
within this site. |
| Q.
|
Is
there a hotel shuttle service to/from the airport? |
| A.
|
Yes we do have our Airport
Transfer Vehicle but it is chargeable. Please
indicate in the reservation form that you require
the Airport transfers. We shall give you the quotation
for Airport Transfer during the confirmation of
your bookings. |
| Q.
|
Which
is cheaper, your Airport Transfer or the Public
Transport ? |
| A. |
The public transport is
obviously cheaper. |
| Q.
|
What
are the facilities offered at your hotel ? |
| A.
|
The complete description
of the hotel/resort is available within this website.
If you are unable to locate, please e-mail to
us at maxcarry@tm.net.my |
| Q.
|
What
are the facilities available in the rooms? |
| A. |
The complete description
of the hotel/resort is available within this website.
If you are unable to locate, please e-mail to
us at maxcarry@tm.net.my |
| Q.
|
Do
we need adaptors or transformers for our electrical
devices? |
| A.
|
If you are from Asians
countries, adaptors or transformer are not needed
but advisable to carry with you as some electrical
voltage may differ. In Malaysia, the electricity
runs on 240 volts with 50-cycle system. |
| Q.
|
Is
there a speed limit on the Malaysian roads and
are seat belts required? |
| A.
|
Speed limits vary on each
road. The normal speed limit on the highway is 110
km/hr. Speed limit signboards are available for
reference. Please do not exceed the speed limit.
Seat belts are required for the driver and the
front seat passengers. |
| Q.
|
Do
we need a Malaysian Driving Permit to drive in
Malaysia. |
| A.
|
If you carry a valid International
Driving License, you may not require a Malaysian
driving license. However, please check with the
Malaysian Road and Transport Department for further
clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q.
|
Will
we be driving on the same side of the road as
in U.S.A ? |
| A.
|
No. In Malaysia we drive
on the left side of the road. |
| Q.
|
How
much can I take currency back to the US tax-free? |
| A.
|
Under the Travelers Declaration
regulation, permitted currency limits are as follows
: A resident and a non-resident is permitted to
carry into and out of Malaysia, RM notes not exceeding
RM1,000 per person. There is no limit on the amount
of foreign currency notes or traveler’s cheques
carried into Malaysia by resident and a non-resident.
A resident is permitted to carry out of Malaysia,
foreign currency notes including traveller's cheques,
not exceeding RM10,000 equivalent per person.
A non-resident is permitted to carry out of Malaysia,
foreign currency notes including traveller's cheques,
not exceeding the amount brought in. |
| Q.
|
What
is the legal drinking age? |
| A.
|
18
years old. |
| Q.
|
Are
there any restriction of drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia consumption
alcohol is allowed except muslims are not allowed
to drink in public in the state of Kelantan and
Terengganu. Most of the hotels/resorts in Kelantan
and Terengganu do not serve alcohol. Please check
with the front counter for more info on this matter. |
| Q.
|
Do
I need a Visa? |
| A. |
Depending upon which country
you are from. Please check with our local representative,
embassy, consulate located in your respective
country. The following webpage may be able to
provide to you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| Q.
|
Does
anyone in Kuala Lumpur speak English or any other
language? |
| A. |
English
is the common language used here.Our national
language is Bahasa Malaysia. Malaysian commonly
speaks Bahasa Malaysia, English, Mandarin, Tamil,
Cantonese, and Punjabi. |
| Q.
|
Do
we need to change money before or upon arrival?
|
| A.
|
For your convenience, it
always advisable to change to local currencies as
all transaction in Malaysia will be in Ringgit
Malaysia (RM). However, there are moneychangers
and banks nearby to do these transactions. |
| Q.
|
Where
can I exchange currency? |
| A.
|
At the moneychanger or
banks. |
| Q.
|
Are
clothing and shoe sizes the same in Malaysia as
in the US? |
| A.
|
No. |
| Q.
|
Are
all museums closed on Sundays and Mondays? |
| A.
|
No. |
| Q.
|
Do
women have to wear hair coverings in Malaysia? |
| A.
|
No. Only in places of worships. |
| Q.
|
What
is the standard tipping practice in Malaysia? |
| A. |
There is no tipping practice
in Malaysia. Tipping is at your own discretion. |
| Q.
|
What's
the weather like there in Malaysia ? |
| A. |
Malaysia has an equatorial
climate with uniform temperatures throughout the
year. If you are coming to the East Coast of Malaysia,
especially to Kelantan and Terengganu, most of
the hotel and resort along the east coast here
are closed from November to January due to the
monsoon season. Please check with us on this information. |
| Q.
|
Where
can I get information about traveling around Malaysia
? |
| A.
|
Please refer to the following
website for more details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q.
|
Where
can I find details on Museums in Malaysia ? |
| A. |
Please refer to the following
website for information on Museums & Memorials
in Malaysia.
Website : http://www.malaysiahotels.cc/wyn06.html |
| Q.
|
Where
can I find literatures on some of the outstanding
buildings and infrastructures in Malaysia ? |
| A. |
Please refer to the following
website for outstanding buildings and infrastructures
of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where
can I find details on Fine Dinning, Bistros, Cafes
, Delis, Restaurant, and Hawkers Centres in Malaysia
? |
| A. |
Please refer to the following
website for Fine Dinning, Bistros, Cafes, Delis,
Restaurant, and Hawkers Centres in Malaysia ?
Website : http://www.malaysiahotels.cc/foodofmalaysia.html |
| Q.
|
Where
can I find details on getting to Malaysia, getting
around Malaysia and getting around Kuala Lumpur
? |
| A.
|
Please refer to the following
website for details on getting to Malaysia, getting
around Malaysia and getting around Kuala Lumpur
?
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
We
wish to know more about public transport to your
hotel, where do we find the said information ? |
| A.
|
Please refer to the following
website for details on public transport
to our hotel/resort.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q.
|
Where
can I find the location map of all the major island
resorts in Malaysia? |
| A.
|
Please refer to the following
website for details on location map of all the
major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q.
|
Where
can I find the list of Calendar of events in Malaysia
? |
| A.
|
Please refer to the following
website for the complete list of Malaysia’s Calendar
of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q.
|
Where
can I find details of shopping complexes in Kuala
Lumpur and in Malaysia ? |
| A.
|
Please refer to the following
website for details of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q.
|
Where
can I find details of shopping complexes on Langkawi
Island ? |
| A.
|
Please refer to the following
website for list of shopping complexes on Langkawi
Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q.
|
Where
can I find details of Embassies and High Commissions
of Foreign Countries in Malaysia ? |
| A.
|
Please refer to the following
website for the addresses and telephone numbers
of all the Embassies and High Commissions based
here in Malaysia.
Website : http://www.malaysiahotels.cc/infoforeignemb.html |
| Q.
|
Where
can we obtain Useful telephone numbers in Malaysia
such as Emergencies, Police, Hospitals, Medical
Centres, Taxi, Cabs, Busses, Car Rentals, Coaches,
immigration and all the necessary numbers while
in Malaysia. |
| A.
|
Please refer to the following
website for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q.
|
Where
can we find the list of good hotels and resorts
in Malaysia ? |
| A.
|
Please refer to the following
website for the list of good hotels and resorts
found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q.
|
How
can we get intouch with you ? |
| A.
|
To get in touch with us
you may e-mail us at maxcarry@tm.net.my |
|
| |
Reservations Form
For enquiries, please contact us at
maxcarry@tm.net.my
To facilitate our response, please quote this reference number:
1211 in your e-mail message to us.
Thank You.
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